Kingston Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Kingston Man and Van provides removal, man and van, transport, and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Customer means the person or business making the booking or on whose behalf the booking is made and who is responsible for payment.
We, us, our means Kingston Man and Van.
Services means any removal, man and van, delivery, collection, loading, unloading, packing, storage, or related services we provide.
Goods means the items, furniture, personal belongings, or materials that you ask us to move, transport, or handle.
Vehicle means any van or other transport used by us to carry out the services.
2. Scope of Services
We provide man and van and removal services for household, office, and light commercial moves, collections, deliveries, and related transport work. Our services may include loading, unloading, basic disassembly and reassembly of furniture where agreed, as well as short-distance and longer-distance moves within the United Kingdom.
The exact services to be provided will be as set out in your booking confirmation and any written quotation or agreement issued by us. Any additional work not agreed at the time of booking may incur extra charges and is subject to availability of time, labour and vehicles on the day.
3. Booking Process
3.1 Enquiries and quotations
All quotations are based on the information you provide about the property, access, volume of goods, distance, and any special requirements. Quotations are not binding if the information supplied is incomplete or inaccurate. We reserve the right to adjust the price if the actual work required differs from that described at the time of quotation.
Unless otherwise stated, quotations are valid for thirty days from the date of issue and are subject to availability of vehicles and staff at the time of booking.
3.2 Making a booking
Your booking is confirmed only when we have accepted your request for services and you have accepted our quotation or agreed rates. We may require a deposit or prepayment to secure your booking. The booking details, including the date, time window, addresses, and scope of services, will be agreed with you in advance.
By confirming a booking, you warrant that you are legally entitled to enter into the contract and that you are either the owner of the goods or authorised by the owner to arrange their removal and transport.
3.3 Changes to your booking
If you wish to change the date, time, addresses, or scope of services, you must notify us as early as possible. Any change is subject to availability and may result in an adjusted price. If we cannot accommodate your requested change and you decide to cancel, the cancellation terms set out in these Terms and Conditions will apply.
4. Payments and Charges
4.1 Pricing
Charges may be based on hourly rates, fixed prices, or a combination, as set out in your quotation or agreed at the time of booking. Prices may take into account factors such as journey distance, number of staff, size and number of vehicles, access conditions, floors, parking arrangements, and the nature and volume of goods.
4.2 Deposits and advance payments
We may require a deposit or full advance payment to secure your booking. Where a deposit is required, your booking is not confirmed until the deposit has been received. Any deposit forms part of the total price and will be deducted from the final amount due.
4.3 Payment terms
Unless we agree otherwise in writing, payment is due immediately upon completion of the services on the day of the move or job. For hourly rate bookings, charges apply from the agreed start time or vehicle arrival time, whichever is earlier, until completion of the work, including any reasonable waiting time caused by circumstances outside our control.
If payment terms differ, such as for business accounts or repeat customers, any special arrangements must be agreed in writing before the services commence.
4.4 Late or non-payment
If payment is not made when due, we reserve the right to:
Refuse to unload goods until payment has been received in full, subject to any applicable law.
Charge interest on overdue amounts at a reasonable rate from the due date until payment is received.
Retain goods until payment is received, where legally permissible, and charge reasonable storage and additional handling costs.
You are responsible for all costs we reasonably incur in recovering overdue payments, including legal and debt collection expenses.
5. Cancellations and Postponements
5.1 Cancellation by the customer
If you wish to cancel your booking, you must notify us as soon as possible. Because we reserve vehicle and staff resources for your booking, the following cancellation charges may apply:
Cancellation more than seven days before the scheduled service date may incur no charge or only an administrative fee.
Cancellation between seven days and forty eight hours before the service date may result in loss of any deposit and or a percentage of the quoted price.
Cancellation within forty eight hours of the agreed start time may result in a charge of up to the full quoted price, depending on the circumstances and any costs already incurred.
Any specific cancellation terms provided in your quotation or booking confirmation will take precedence over the general terms above, provided they are consistent with applicable law.
5.2 Postponement by the customer
If you wish to postpone your booking, we will try to accommodate your new preferred date and time, subject to availability. If we cannot accommodate the change and you decide to cancel, the cancellation terms in this section will apply.
5.3 Cancellation by us
We reserve the right to cancel or postpone the services due to reasons such as severe weather, road closures, vehicle breakdown, staff illness, safety concerns, or other events beyond our reasonable control. In such cases, we will aim to reschedule the service at a mutually convenient time. If rescheduling is not possible, any deposit or advance payment will normally be refunded in full, and this will be your sole remedy, subject to your statutory rights.
6. Customer Responsibilities
You agree to:
Provide accurate information about the addresses, access conditions, parking arrangements, and the nature and volume of goods.
Ensure that all goods are properly packed, secured, and ready for transport unless we have agreed to provide packing services.
Arrange suitable parking for the vehicle at both collection and delivery locations and obtain any permits or authorisations needed. Any parking fines or penalties incurred as a direct result of the lack of proper arrangements may be charged to you.
Be present or represented at the collection and delivery addresses to direct the work, provide access, and sign any documentation as required.
Ensure that all items to be moved are clearly identified and that no items are left behind or collected in error.
Disconnect, defrost, and prepare appliances such as refrigerators, freezers, washing machines and cookers in accordance with manufacturers instructions before the move, unless otherwise agreed.
Comply with all applicable laws and regulations, including those relating to hazardous materials and waste.
7. Items Not Accepted for Transport
We do not accept for transport, storage or disposal any of the following items, unless we agree in writing in advance and they are permitted by law:
Explosive, flammable, corrosive, or hazardous materials including gas cylinders, petrol, paint thinners, solvents, fireworks, and chemicals.
Illegal items or substances.
Perishable food or plants that could deteriorate or cause damage.
Valuables such as jewellery, cash, important documents, or irreplaceable items where their value is high relative to the cost of our services. You are strongly advised to carry such items personally.
Animals or living creatures.
If we discover that any prohibited items have been included without our consent, we may remove, refuse to move, or dispose of them at your expense, and we will not be liable for any loss or damage arising from doing so.
8. Liability and Insurance
8.1 Our duty of care
We will take reasonable care in handling, loading, transporting and unloading your goods. However, our liability is limited as set out in this section and may be affected by the condition, packing, and nature of the goods and by your compliance with these terms.
8.2 Limits of liability
Our liability for loss of or damage to goods arising from our negligence or breach of contract will be limited to a reasonable amount per item or per job, subject to any higher level of cover we have expressly agreed with you in writing. We are not liable for loss or damage that is not reasonably foreseeable or that exceeds any contractual limitation agreed.
We are not liable for:
Loss or damage caused by your failure to pack goods properly where we have not packed them.
Loss or damage to fragile items, including glass, ceramics, electronics, and artwork, unless we have packed them or have expressly agreed to accept specific responsibility.
Normal wear and tear, minor marks, or cosmetic damage that may occur in the course of a move where reasonable care has been taken.
Loss or damage arising from defects in the goods or pre existing damage.
Indirect or consequential losses such as loss of profit, loss of business, or loss of opportunity.
8.3 Customer inspection and notification
You are encouraged to inspect goods and premises at collection and delivery. Any visible loss or damage should be reported to us as soon as practicable and recorded where possible. For non visible loss or damage discovered after the move, you should notify us within a reasonable time with details and any supporting evidence.
8.4 Delays and missed deadlines
We will use reasonable endeavours to arrive and complete the work within agreed time windows, but times provided are estimates only and may be affected by traffic, weather, access issues, or other circumstances beyond our control. We are not liable for losses arising from delays, including missed appointments or keys handover, unless expressly agreed in writing and subject to any applicable limitation.
8.5 Force majeure
We are not liable for any failure or delay in performing our obligations where this is due to events beyond our reasonable control, including accidents, extreme weather, public disturbances, road closures, strikes, or utility failures.
9. Waste Regulations and Disposal
9.1 Lawful handling of waste
We operate in accordance with applicable UK waste regulations. Any waste removal or disposal service will be carried out in line with relevant legislation. We will not collect, transport or dispose of waste that we are not legally permitted to handle.
9.2 Customer responsibilities regarding waste
You must accurately describe any waste items you ask us to remove or dispose of and confirm that they do not contain hazardous or controlled substances that require special licenses, unless previously agreed. If we attend a job and discover waste that we cannot legally transport, we may refuse to remove it and may charge a call out or cancellation fee.
Where we provide a waste clearance or disposal service, you authorise us to decide on the appropriate lawful method of disposal, which may include recycling, re use, or delivery to a licensed waste facility. Any disposal fees, including charges at waste transfer stations, may be added to your final bill and will be made clear to you where reasonably practicable.
10. Access, Parking and Property Damage
You are responsible for ensuring safe and reasonable access to the property, including driveways, stairwells, lifts, and corridors. If our staff consider access to be unsafe or likely to cause damage to the vehicle, property or goods, they may refuse to proceed or may suggest alternative methods, which could incur additional charges.
We will take reasonable care to avoid damage to property. However, we are not liable for damage to walls, floors, doors, fixtures or fittings where this arises from moving large or awkward items through spaces that are tight or unsuitable and you have requested that we proceed despite advice to the contrary.
Any parking charges, permits, or penalties incurred due to lack of appropriate arrangements may be charged to you.
11. Complaints
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to address it. We may ask for details in writing, together with any photographs or supporting information. We will review your complaint and respond within a reasonable timeframe, seeking to resolve matters fairly and in accordance with these Terms and Conditions and your statutory rights.
12. Data Protection and Privacy
We will handle your personal information in accordance with applicable data protection laws. We will use your details for purposes such as providing quotations, managing bookings, delivering services, processing payments, and fulfilling our legal obligations. We may retain records for a reasonable period for accounting, insurance, and record keeping purposes. We do not sell your personal data to third parties.
13. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, subject to any rights you may have as a consumer under applicable law.
14. General Provisions
If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision at any time does not constitute a waiver of that right or provision.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us, unless changes are required to comply with law or regulatory requirements.
