Kingston Man And Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Kingston Man And Van provides removal, transport, collection, loading, unloading, and related support services to residential and business customers. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear, fair, and practical framework for both parties. In these terms, references to “we”, “us”, and “our” mean Kingston Man And Van, and references to “you” or “the customer” mean the person, business, or organisation requesting the service.

Our service may include one or more of the following: single-item moves, furniture transport, small removals, packing support, storage moves, and waste or unwanted item collection where lawful and agreed in advance. The exact scope of each job will depend on the booking details, access conditions, the volume and weight of goods, and any special handling requirements. It is your responsibility to ensure the information you provide is accurate and complete at the time of booking.

These terms apply to all man and van services supplied by Kingston Man And Van unless we agree otherwise in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force. Nothing in these terms affects your statutory rights as a consumer under UK law.

Booking Process

A booking is normally made after you provide us with key job information, including the collection and delivery addresses, preferred date and time, access details, estimated load size, and any items requiring special care. A quote may be based on the information supplied by you and may be subject to change if the actual job differs materially from the description provided. We may ask for photographs, inventory details, or other information to help us assess the work accurately.

When you confirm that you wish to proceed, you are making an offer to enter into a service agreement on these terms. The booking becomes binding once we confirm acceptance, whether verbally, by text, by email, or through another recorded method. We reserve the right to decline a booking where the job is unsafe, unlawful, beyond our operational capacity, or where the information provided is incomplete or misleading.

It is important that you are available, or that an authorised representative is available, at the agreed collection and delivery times. Delays caused by access problems, missing keys, incorrect addresses, parking restrictions, or inaccurate job information may result in waiting charges, rescheduling, or cancellation fees. We will use reasonable efforts to perform the service at the agreed time, but any estimated arrival time is approximate and may vary due to traffic, weather, operational constraints, or other matters beyond our control.

Service Standards and Customer Responsibilities

You must ensure that all items to be moved are suitably prepared for transport, unless packing or preparation is specifically included in the service. This means items should be emptied where appropriate, doors and drawers secured, and fragile goods protected. You must also ensure that the premises, access routes, stairways, lifts, and loading areas are safe and available for use. If disassembly or reassembly is required, this must be agreed in advance and may incur additional charges.

You are responsible for informing us in advance of any items that are unusually heavy, fragile, hazardous, valuable, dirty, contaminated, or difficult to handle. Such items may include pianos, safes, glass, antiques, solvents, batteries, paints, gas cylinders, or similar materials. We may refuse to move any item that we reasonably believe poses a risk to health, safety, property, or the lawful operation of the service. Any special handling requirements must be disclosed before the booking is confirmed.

You must have the legal right to instruct us to remove, carry, dispose of, or otherwise handle the goods in question. By booking, you confirm that the items are yours, or that you have the authority of the owner or relevant person to arrange the service. If third-party rights are affected, including tenancy, storage, or ownership rights, you are responsible for ensuring all necessary permissions have been obtained beforehand.

Payments, Charges, and Additional Fees

Prices may be quoted as fixed fees, hourly rates, or a combination of both, depending on the nature of the work. Unless stated otherwise, all quotes are based on the information given at the time of booking and may exclude additional costs such as parking charges, congestion-related delays, tolls, congestion fees, long carries, stair carries, waiting time, or the need for extra labour. Any such charges will be explained where reasonably possible.

Payment terms will be confirmed at the time of booking. In most cases, payment is due on completion of the service or at another time agreed in advance. We may require a deposit, part payment, or full advance payment for certain bookings, larger jobs, or short-notice services. Accepted payment methods may vary and will be communicated before the job starts. Failure to make payment when due may result in refusal of further services and recovery action for outstanding sums.

Where the actual service exceeds the original estimate because of extra items, extended loading time, access complications, waiting periods, or changes requested by you, we may reasonably adjust the final amount payable. Additional charges may also apply where we are required to attend again due to missed appointments, incorrect address details, or inability to gain access. All charges must be settled without deduction or set-off unless required by law.

Cancellations, Amendments, and Waiting Time

You may request to cancel or amend a booking, but notice should be given as early as possible. If you cancel a service after we have reserved time, equipment, or staff for your job, a cancellation fee may apply to reflect our losses and administration costs. The amount of any fee will depend on how much notice is given and the stage of preparation already completed. We reserve the right to charge for work already carried out or for reasonable wasted time.

If you wish to change the scope, date, or time of the booking, we will try to accommodate the request where operationally feasible. However, changes are not guaranteed and may affect the price, the team allocated, or the availability of the service. If you are unable to proceed at the agreed time and we have already arrived, waiting charges may be applied. If access remains unavailable after a reasonable period, the booking may be treated as cancelled by you.

We may cancel or reschedule a booking where necessary for safety, legal compliance, vehicle issues, staff availability, severe weather, or events beyond our control. In such cases, we will use reasonable efforts to offer an alternative date or time. We will not be liable for indirect losses arising from lawful cancellation or postponement, provided we have taken reasonable steps to minimise disruption.

Liability and Limitations

We will take reasonable care when handling your goods, but our liability is limited to losses caused by our negligence, breach of contract, or failure to act with reasonable skill and care. We are not responsible for damage arising from pre-existing faults, inadequate packaging, wear and tear, hidden defects, unstable furniture, improperly secured items, or circumstances where you have instructed us to proceed despite a known risk. Where possible, we may record or note visible damage before the job begins.

Our service does not normally include insurance for the full replacement value of goods unless expressly agreed in writing. You are encouraged to hold appropriate insurance for your belongings, especially where items are valuable, fragile, antique, or irreplaceable. If you require a higher level of protection, you should inform us before the booking is confirmed so that any available options can be discussed. Any agreed valuation or insurance arrangement must be set out clearly in writing.

We shall not be liable for any loss of profit, loss of business, loss of opportunity, indirect loss, or consequential damages arising from the service, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Waste Regulations and Disposal Conditions

Where our service includes the removal or disposal of unwanted items, you agree that only lawfully disposable waste will be presented for collection. We do not accept responsibility for handling illegal, hazardous, contaminated, infectious, or prohibited waste unless specifically authorised and lawfully permitted to do so. Items such as asbestos, chemicals, pressurised containers, medical waste, oils, and certain electrical or electronic materials may require specialist handling and must be disclosed in advance.

You must not present waste for collection unless you have the right to dispose of it and unless the disposal arrangement complies with applicable UK waste laws. If items are collected for disposal, they may be reused, recycled, recovered, or disposed of by lawful means at our discretion or in accordance with the agreed service. We may ask you to confirm the nature of the waste and may refuse any item that appears to be incorrectly described or unsafe to transport.

If any items handed to us for disposal are later found to be unlawfully dumped, incorrectly declared, or contaminated, you may remain responsible for any resulting fines, charges, or enforcement action where the issue arose from inaccurate information supplied by you. We reserve the right to pass on any disposal, recycling, landfill, transfer station, or permit-related costs that are necessary for lawful handling of the waste.

Access, Parking, and Property Conditions

It is your responsibility to ensure reasonable access to the collection and delivery points, including any necessary parking arrangements, permits, lift access, or entry codes. If parking is unavailable or restricted, you may need to arrange suitable provision in advance. We are not responsible for delays caused by an absence of lawful parking or by conditions that prevent safe loading and unloading. Where necessary, we may park in the nearest reasonable location available for the job, subject to traffic and legal restrictions.

You must ensure that the premises are in a condition suitable for a safe move. Floors should be clear, walkways unobstructed, and fragile surfaces protected where appropriate. We may decline to move items through unsafe, unsanitary, or structurally questionable areas. If the job requires carrying items up or down stairs, through narrow spaces, or via complex access routes, this may affect the price, the speed of service, and the number of operatives needed.

Any damage caused by concealed hazards, poor access conditions, or failure to disclose relevant information will not be our responsibility unless caused by our negligence. If we identify a risk that makes the move unsafe, we may pause or stop the service until the issue is resolved. If the risk cannot be resolved within a reasonable time, we may end the job and charge for work completed up to that point.

Storage, Retention, and Uncollected Items

If your items are left uncollected, refused, or cannot be delivered because of circumstances attributable to you, we may store them temporarily only at our discretion and subject to additional charges. Any storage or return arrangement must be agreed separately. If you fail to arrange collection or delivery within a reasonable period, we may give notice requiring you to make contact and settle outstanding fees. Continued failure to do so may allow us to take lawful steps to recover costs.

We will not be liable for deterioration of items left in our temporary care where the deterioration is caused by the nature of the goods, weather exposure beyond our control, or delay resulting from your instructions or lack of action. Any perishable, fragile, or time-sensitive goods should be disclosed in advance, and we may refuse such items if we reasonably believe they cannot be transported safely within the agreed terms.

Where items remain uncollected or unpaid for, our rights may include retention of the goods to the extent permitted by law, recovery of reasonable costs, and other lawful remedies. We will act proportionately and in good faith, but you remain responsible for all charges arising from failed collection, failed delivery, or incomplete arrangements caused by your actions or omissions.

Complaints, Force Majeure, and Governing Law

If you believe there is a problem with the service, you should raise it as soon as reasonably possible so that we can investigate and, where appropriate, put matters right. Any claim regarding loss or damage should be reported promptly and supported with reasonable detail, including the nature of the issue and the circumstances in which it occurred. We may request photographs, documents, or other evidence to assess the matter fairly.

We shall not be in breach of these terms, nor liable for delay or failure to perform, where such delay or failure is caused by events beyond our reasonable control. This may include severe weather, road closures, accidents, fuel shortages, industrial action, equipment failure, fire, flood, acts of government, or other disruptive events. In such circumstances, performance may be suspended, rescheduled, or adapted as reasonably necessary.

These Terms and Conditions, and any dispute or claim arising from them or in connection with the services provided by Kingston Man And Van, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. By using our service, you confirm that you have read, understood, and agreed to these terms in full.